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DYSLEXIA UNLOCKED PRIVACY POLICY
All data that we collect and process for you is regulated by the General Data Protection Regulation, which is used in the United Kingdom and across the European Union.
This document sets out to detail:
1. Who we are.
2. Why it is important for us to process your personal data.
3. How we collect your data.
4. How the data we collect from you is stored.
5. The retention period of your data.
6. Who the data may be shared with.
7. How to contact us in the event or a problem or change of circumstances.
1. Who we are.
Dyslexia Unlocked is the trading name for the sole-trader business operated and managed by Shobha Coutinho.
2. Why it is important for us to process your personal data.
Your data1is collected by Dyslexia Unlockedfor the purposes of:
- Returning your test results – typically within 5 working days of the date of the assessment.
- Maintaining a point of contact for any further correspondence necessary, including confirming appointment times, providing a post-assessment report that has considered relevant pre-assessment information such as academic performance, medical conditions and any other key information.
- Gathering feedback from clients within 5 working days of assessment taking place with the purpose of improving our services.
- When requested by you on the initial questionnaire to be added onto our bi-annual mailing list.
- For our own marketing and outreach purposes to be able to build up our relationship with educational and commercial institutions to be able to offer our services for the benefit of people with Dyslexia in our community.
3. How we collect your personal data.
· Over the phone.
· By email.
· By completing an online form via our website.
· From schools, colleges, universities, employers.
· From social media pages where you have initiated contact.
4. How the data we collect from you is stored.
All data and test results from the assessment are strictly confidential, and will be stored securely electronically in a private Dropbox Plus account. Hard copies of questionnaires, test papers are stored in a secure filing cabinet. Completed reports will be sent via secure password protected email, in line with the key principles of the Data Protection Act, 2018.
5. The retention period of your data.
Diagnostic assessments are kept securely at Dyslexia Unlocked for 8 years. Assessment papers, test results and reports for individuals under age 16 are held until their 24th birthday. For adults these are held for 6 years from the date of the assessment. All documents thereafter will be shredded.
6. Who the data may be shared with.
- Where explicitly requested and only with prior written (email or hard copy) consent we will share you/your child’s personal information including test results, written report with schools, colleges, universities, employers or other concerned parties.
7. How to contact us in the event or a problem or change of circumstances.
Under the General Data Protection Regulation you have numerous rights about the information we have about you.
If you require any clarification about this Privacy Policy or would like any modifications made to the data we hold about you/your child please contact us on:
Shobha Coutinho 07789781774 info@dyslexiaunlocked.org
This privacy notice was published on 7thSeptember 2018.
We may change this privacy notice from time to time and this will be reflected on our website.
1 data - including your name, contact number, address, email address, school, college, university or workplace and where relevant your psychometric test results.
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